Dairy Process Engineer
Reports to: President or TSG Manager
Work cooperatively with customers and each internal department to provide technical support and training. Supporting both planned and unplanned needs and providing timely assistance in a manner which builds business and working relationships are critical to this role.
Job Responsibilities
- Provide process / product support to customers and the entire Sep. Inc. organization. While support of all departments is required, focus should be placed on growth opportunities. Collaboration with the Sales team is critical to the success of this role.
- Participate in engineering and pre-installation meetings for equipment sales. Review customer processes and installation site prior to shipment (prior to quotation is preferred) to ensure a successful project.
- Conduct spin tests and provide written reports capturing results on all customer submitted samples.
- Be available (as required) for equipment start-ups, for technical support and training of Service Techs., Sales Managers and customer personnel.
- Actively promote and provide customer product / process consulting services, including paid training programs.
- Conduct all business in a timely and professional manner which enhances the company’s reputation and fosters team building and collaboration.
- Help the company capture, centralize, and keep current product / process information. Communicate this information to the appropriate teams.
- Assist with customer process issues and technical review during potential warranty claims.
- Working with each department manager, provide technical training to employees that will increase the company’s ability to service our customers.
- Ability to review processes and customer requests with limited assistance and oversight.
- Desire to learn about centrifuges and understand the technical knowledge of centrifuge performance and design and how it functions in a customer’s overall process.
- Ability to lead an equipment opportunity (pre-installation meetings, engineering meetings and startup) with some supervision.
- Provide project management for special initiatives (i.e.: machine modifications, new applications, USDA, etc.) or customer driven projects.
- Provide a technical presence to answer customer questions.
- 5 plus years of dairy (milk, whey, cheese, etc) process experience
Key Performance Measures
- Work to minimize warranty claims. Work to ensure the successful launch of remanufactured equipment.
- Eliminate the misapplication of any equipment. Clearly communicate potential issues as appropriate.
- Manage time and all expenses in a value oriented, cost-effective way.
Requirements & Qualifications
- High school Diploma required; Post high school technical school or secondary education/degree preferred.
- 5 years of dairy process experience
- Limited technical knowledge of centrifuge performance and design.
- Excellent written and verbal communication skills.
- Proficient at Microsoft office, Dynamics CRM.
- Ability to travel extensively (up to 50%).
- Physical ability to safely perform labor and travel.