We inspect and assess the following items for wear and damage during every minor service:
How long a minor service visit will take depends a lot on whether or not current Clean-in-Place (CIP) procedures are effective. If the equipment is not receiving proper cleaning, we always notify the customer. Sometimes, they need to lengthen their pre-soak time or their caustic wash cycle in order to achieve proper CIP.
As the bowl is inspected, we look at the piston and other wear parts for degradation. We also go through the whole piece of equipment looking for pitting and signs of corrosion from CIP chemicals. After tearing down the full disc stack and completely removing it from the distributor, we regasket the bowl with all new gaskets.
While it’s easy to hand off a service report and be on our way, we take the time to sit down with you to walk through our repairs and our findings. This gives us a chance to alert you to any issues that could result in unnecessary downtime or injury — ultimately bringing added value to your plant.
Our reports also identify and detail upcoming repairs so that you can prepare and budget for future service.
Our centrifuge bowl rental program makes it easy to send your bowl in for repair. Our technicians can swap your damaged bowl with a rental assembly so that you can avoid unnecessary downtime and keep production moving.
Bowl balancing requires you to send your centrifuge bowl to our shop so that we can restore your bowl to like-new condition.
Unlike many OEMs that send their centrifuge bowls overseas for repair, we perform all bowl balancing services at our production facility in Indianapolis, Indiana.
On average, it takes us 6–8 weeks from the time we receive your bowl to complete any needed repairs (often much less if no new components are needed). When your bowl is ready to be returned to your plant, we wrap it up and ship it to you. We’ll also send a technician to your plant to re-install the bowl.
While you can use standard shipping options to get your bowl to our field shop, we recommend using Separators for shipping your centrifuge bowl. That way, we always know where your bowl is (and can ensure that your bowl won’t experience damage during shipping).
Separators offers service on centrifuges 24/7. Give our team of experts a call to talk about scheduling service for your centrifuge.
Need emergency service? Contact our emergency hotline.
Parts needed for your minor centrifuge service visit will be shipped to you before our technician’s arrival. That way, we have what we may need on hand (and we will ship back any unused parts to our shop). Our parts department is also available to help you get the specific OEM or Separators part you need, any day of the year.