Emergency Centrifuge Service

Name: Separators
Address: 5405 Stanley Road, Suite 100, Indianapolis, IN, 46241
Telephone: 1-800-233-9022

We're here for you 24/7/365.

Call Our Emergency Hotline 1-800-233-9022

The Sep Way.

The need for centrifuge service or repair can occur at any time of day. That’s why we answer our phones 24/7/365 and dispatch technicians at the drop of a hat. And we won’t leave until we know that your centrifuge is back up and dependably running.

24/7/365 availability

We allow for a certain amount of availability so that when an emergency call comes in, we can accommodate it right away.

Anywhere in the U.S.

Our service technicians travel to facilities all across the U.S., and they can be on their way as quickly as they can secure a plane ticket.

In-stock parts

We keep a robust supply of parts at our shop so that we have what you need when an emergency arises.

Emergency centrifuge service FAQs.

Wheylan would prefer you never need this page. But since you're here, here's what to expect.

What counts as a centrifuge emergency?

If your centrifuge is down and production is stopped (or about to stop), that's an emergency. Call us immediately at 1-800-233-9022.

How fast can you get someone on site?

Fast. We reserve availability specifically for emergency calls so we can respond right away. As soon as we have a route, someone is on their way. We'll also walk you through what to check while you wait — sometimes we can get you back up before a technician arrives.

Are you available nights and weekends?

24/7/365. The emergency hotline doesn't go to voicemail. Call 1-800-233-9022.

What should I have ready when I call?

Your centrifuge model and serial number if you have them, a description of what happened and when it started, any error codes or unusual sounds, and your current operating pressures and temperatures if you can check them safely.

Will you have the parts you need when you arrive?

In most cases, yes. We stock over 4,000 parts in Indianapolis and coordinate shipping to your technician before they arrive.

What happens after the emergency is resolved?

Your technician will walk you through what failed, why it happened, and what it means for your next scheduled service. An emergency visit doesn't replace your regular service interval. If anything, it's a good reason to look at your maintenance schedule sooner rather than later.