Repairs that would take too long to repair in the field, or require special equipment that we cannot bring to your plant, are sent to our Separators shop in Indianapolis.
Damage adds up over time. We see a lot of centrifuges sent to our shop that could have been repaired and put back on the production line had they been sent in earlier. When our service technicians identify a needed repair in the field, it is because the repair falls into one of these three categories.
Pitting or defects in your bowl can threaten the structural integrity of the bowl shell, risking catastrophic failure.
When we identify and repair a defect early on, it can add years to the life of your equipment. Ensuring the bowl is balanced will reduce the vibrations it causes. High vibrations shorten the life of drive components and can cause damage to the bowl itself.
A centrifuge that goes without repair won’t be able to perform at its best, making it difficult to meet production goals.
For bowl repairs, Separators can provide field technicians to oversee the removal and reinstallation of your bowl (as well as the installation of a rental bowl, if needed).
Once your bowl is at our shop, we thoroughly clean it and bring in our estimator to give it a full inspection. This includes a dye penetration test to check for any cracks that may not be visible. This thorough inspection helps us provide accurate quotes, and ensures we can fix your bowl and send it to you in excellent condition.
Even the slightest adjustment to a bowl can impact its balance. Every bowl sent to our shop is balanced and tested with water before being shipped back to your plant.
Our centrifuge bowl rental program makes it easy to send your bowl in for repair. Our technicians can swap your damaged bowl with a rental assembly so that you can avoid unnecessary downtime and keep production moving.
Bowl balancing requires you to send your centrifuge bowl to our shop so that we can restore your bowl to like-new condition.
On average, it takes us 6–8 weeks from the time we receive your bowl to complete any needed repairs (often much less if no new components are needed). When your bowl is ready to be returned to your plant, we wrap it up and ship it to you. We’ll also send a technician to your plant to re-install the bowl.
While you can use standard shipping options to get your bowl to our field shop, we recommend using Separators for shipping your centrifuge bowl. That way, we always know where your bowl is (and can ensure that your bowl won’t experience damage during shipping).
Scheduling shop service is easy. Fill out our service form and someone from our customer service group will contact you to discuss your repair and arrange shipping.
Centrifuge pumps can usually be repaired in 1-2 business days, so long as the pump can be salvaged.