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Operations Support Coordinator

The Operations Support Coordinator supports the Operations team by providing day-to-day services to improve the team’s performance. This is accomplished using various approaches such as consolidation of activities to one point, generating and updating scoreboards, providing cost and schedule information to the sales team, and managing documentation processes. The Operations Support Coordinator works closely with the VP of Operations, the Technical Services Group and Separators’ management team to increase the organization's effectiveness.

Job Responsibilities

  • Work with the shop team to provide cost estimates and quotations to sales for all inside repairs.
  • Manage cost estimates for inside repairs and equipment refurbishment and ensure accurate reporting of estimates within the ERP system.
  • Monitors material and labor costs on large jobs to ensure accuracy and assists with the periodic forecasting of margin.
  • Monitors warranty and concession decisions, providing research assistance as needed.
  • Work with the technical services group and shop team to assemble manuals for equipment sales.
  • Work with the management team on the development and publication of operational scoreboards with focus on both lead and lag measurements.
  • Support the finance team's efforts to manage fixed assets as related to the shop, warehouse, and field service teams.
  • In conjunction with the organization’s 3rd party IT provider, support procurement and setup of IT accounts such as peripherals, cell phones, office communications, etc. Consolidate these responsibilities from other areas of the organization.
  • Manage facility contracts such as fire protection, cleaning, landscaping, trash removal, and safety.
  • Monitor and document continuous improvement projects and goals.
  • Develop and implement a process to monitor, maintain and create new standard operating procedures.
  • Manage reporting of utility and safety data to Alfa Laval
  • Support efforts to train the Field Service staff in activities such as report creation, finding data, creating, and submitting expense reports, etc.
  • Support the technical services group with tasks similar to those outlined above.
  • Other projects and activities as assigned. 

Key Performance Measures

  • Development of an Operations Scoreboard

Requirements & Qualifications

  • High school diploma with minimum 7 years of experience. Associate degree in business, supply chain, or a technical field preferred.
  • Minimum of 2 years of experience working within the Separators organization or 5 years of experience in an environment like Separators.
  • Effective communication skills, both verbal and written.
  • High attention to detail with the ability to manage multiple tasks simultaneously.
  • Experience working with Microsoft Office Tools such as TEAMS, Excel, Word, and PowerPoint.
  • Microsoft Dynamics CRM experience highly preferred.
  • Previous experience working with an ERP system, Made-2-Manage highly preferred.
  • High level of dependability.
  • Comfortable working with and maintaining confidential information.
  • Self-Starter, ability to work both independently and as part of a team.
  • Focus towards and appreciation of continuous improvement activities.

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