Emergency Centrifuge Service to the Rescue

At Separators, we know that every minute of downtime can cost our clients thousands. That's why we've built our reputation on being there when it matters most.

Our emergency centrifuge service isn't just about fixing machines; it's about keeping businesses running, protecting livelihoods, and proving that we're the partner you can count on when the chips are down.

These three stories showcase our commitment to going above and beyond, no matter the hour or the challenge.

A race against time

On a Thursday evening, we received an urgent call from a client whose MRPX418 centrifuge had failed, bringing their production to a standstill. Within 36 hours, we dispatched two highly qualified technicians to the site. They worked tirelessly through the weekend, determined to get the plant’s centrifuge back online.

However, on Sunday, we encountered a challenge: a crucial part that we don’t typically don't ship for service was needed. Undeterred, one of our team members retrieved the part from our Parts Department and drove three hours to deliver it personally. Thanks to this swift action, the plant was operational by Monday morning.

Our commitment didn’t end there. Noticing a pattern of annual breakdowns, we recommended an upgrade to an HMRPX 518 HGV. At Separators, we’re not just about quick fixes; we’re dedicated to providing long-term solutions.

Two centrifuges, one emergency call

When a plant called us to report that two of its MRPX818 centrifuges were on the brink of failure, we knew the situation would be challenging. The same day, we dispatched a technician equipped with a rental bowl to maintain their operations while we developed a long-term solution.

For nearly a week, our team worked on-site, tackling one issue after another. We shipped parts overnight, expedited specialized tools, and remained relentless in our efforts. Despite the ongoing problems extending into April, we provided unwavering support to the plant daily to keep their operations afloat.

Ultimately, we didn't just fix their old machines — we guided them toward a more reliable future with a remanufactured HMRPX 718 HGV. At Separators, our persistent support and strategic thinking set us apart.

From gear failure to operational in 3 days

At around 7 p.m. on a Wednesday, our hotline received an urgent call. A plant's BRPX 413 XGD centrifuge had suffered a catastrophic main drive gear failure, prompting immediate assistance.

By 8 a.m. the following day, we had a technician on-site with the necessary parts straight from our shop. Wasting no time, our team worked tirelessly to replace the damaged gear and restore the plant's operations.

Despite the severity of the breakdown, we completed the job by the following Saturday, less than three days after receiving the urgent request.

Who will you call when your centrifuge acts up?

These stories aren't just about fixing machines; they're about who we are. We're the team that shows up when others might hesitate. We're the voice on the other end of the line saying, "We've got this." And we're the partners who stick around to ensure the job is done right.

Our rapid response times, often within 24–36 hours, are just the beginning. We bring comprehensive problem-solving to every job, looking beyond the immediate issue to prevent future breakdowns. Our commitment goes above and beyond, whether personally delivering parts on a Sunday or providing extended on-site support.

Our extensive inventory of parts and rental equipment enables us to handle almost any emergency. And we don't just fix and forget — we follow up, ensuring our work will keep you operational. That's who we are. That's the Separators Way.

Curious what it's like to work with Separators?

Download "What to Expect When You Service with Separators" eBook