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What to Expect When You Service with Separators

Separators technician works on centrifuge bowl in shop

Posted by: Quenton Lind on October 24, 2022 at 9:45 AM

Here at Separators, service is our core offering. Over the years, we’ve put a lot of time, attention, and resources into ensuring the completeness of our centrifuge service capabilities. We’ve also been thinking about how we can present our services in ways that are clear to any prospective customers who might be considering working with us. In this VLOG, I provide a quick, easy outline of our service offerings. Check it out:

Before providing a brief summary of what’s covered in the VLOG, I want you to know that we’ve also put together an eBook that takes a deep dive into what’s covered. Get your copy of What to Expect When You Service with Separators and get in on all the details.

The Different Types of Centrifuge Service

Minor Service (6 Months)

During a minor service, which should take place on a semi-annual basis, a technician will come into your facility and provide service to the top end (e.g., bowl) of your centrifuge equipment. Minor service keeps centrifuge equipment functioning properly and helps spot early signs of corrosion, wear, and damage.

Major Service (Annual)

A major service includes everything in a minor service, plus an inspection of your frame. Your centrifuge should receive major service once a year. Because major service offers an in-depth review of your centrifuge, It is an essential part of routine maintenance and will extend the useable life of your equipment.

Emergency Service

When a centrifuge experiences failure, it requires you to shut down your equipment (and lose revenue as a result).  While minor and major services are one of the best ways to prevent emergency situations, our parts team is able to ship out replacements parts at the drop of a hat, and technicians are able to travel to your plant as soon as we can book a ticket or make the drive to your location.

Additional Services

These services allow us to help our customers above and beyond routine maintenance needs:

  • Inside service (aka shop service) — For all repairs that our technicians can’t complete at your plant
  • Rental bowls — Allows you to keep your production line running while your centrifuge bowl is at our shop for balancing and/or repairs

High-level view of inside of centrifuge bowl

Different Ways to Receive Centrifuge Service

Field Service

When our service technicians are out in the field visiting customer facilities, it’s called field service. Typically, field service includes preventative maintenance, emergency service, installation and startup support, and more.

Shop Service

Our shop service is when customers send their equipment to our shop in Indianapolis, IN. Our facility has the machinery and equipment to repair and remanufacture any piece of centrifuge equipment, including centrifugal pumps. Shop service can include major repairs, bowl balancing, feasibility spin tests, and more.

What to Expect When You Partner With Separators eBook

Get to Know Your Centrifuge Team

At Separators we’ve got a great group of individuals that make what we do possible.

Sales Team — Sales team members are positioned all across the U.S. They’re working remotely, out in the field, where they can reach customers more easily.

Field Service Team — Field service team members are traveling to or working in customer facilities every day. We have service technicians based all across the country.

Technical Service Group (TSG) — Technical service group members are our in-house experts. They train everyone in the company, and they are our go-to for anything requiring high levels of technical expertise. When customers are looking to optimize and improve their separation process, the TSG is there to get the job done.

Customer Success Group (CSG) and Parts Team — CSG and parts team members handle customer needs on all fronts. They take care of everything from scheduling services and getting information to the accounting team to delivering parts to customers.

Separators employee holds centrifuge pump while making repairs

What You Can Expect When You Service with Separators

We are known in our industry for the services we provide. And we have the team and the expertise to back it up. The next time you need service, schedule a service call with us.

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