Having the right replacement parts for your centrifuge equipment can be a real bottom-line saver. If you’ve ever been on the floor when a centrifuge breaks down, you know the mad scramble first hand. Sourcing centrifuge spare parts might not always be easy, but it is always essential. Here at Separators, our parts department’s primary goal is to get you the parts you need as quickly and efficiently as possible. But don’t just take my word for it. Watch this video to hear it from our team.
In our parts department, we have a lot more than spare centrifuge parts. We have people who care greatly for our customers and show up day in and day out to provide our customers with the parts they need. Our parts department offers:
- 24/7/365 availability
- Same-day shipping
- Credit card payment
- Troubleshooting assistance
Plus, we maintain a 95% fill rate, meaning if you need it, odds are we’ve got it. But I must say, if it weren’t for the people who make up our parts department, none of it would be possible.
Flexible is our middle name.
“The parts department is special in that we’re flexible. It’s this flexibility that allows us to offer something the OEM cannot. And that’s the ability to meet the customer’s demands on their terms.”
—Dustin Crooke, Customer Success Specialist
It takes a team.
“I think that we have such a team effort here, it really makes you feel good when you accomplish a task for the customer. To get them up and going again. When you get an email from a customer thanking you for getting them back and running, it makes you feel good.”
—Daryl Dearing, Quality Inspector
We keep over 4,000 parts in stock.
“We stock a much wider range of parts than our OEMs. We also have a deeper investment in parts so that we can provide those parts to our customers on a much tighter timeframe than the OEMs typically can.”
—James Anderson, VP of Operations
And we do whatever it takes.
“We have a lot of experience, we have a lot of expertise. And we know how to tackle issues not just from one angle but multiple angles and think outside the box to ensure that the customer gets back up and running by any means necessary.”
—Ryan Hummel, Customer Success Specialist
When you call on the parts department at Separators, you can count on us to provide in-stock parts and out-of-this-world service.
“Separators is all about taking care of our customers, so anytime a customer has a need, we’re here for them.”
—Steve Dohm, President