Separators Blog

While we may be best known for field service, where technicians travel to customer facilities and provide on-site service, that’s only part of our service capabilities. At our Indianapolis shop, centrifuge equipment comes to us. We take on the big, the bad, and the ugly. Watch the video to meet a few members of our team and get a tour of our shop. 

As a company, one of our core values is customer service, offering a steady hand in a chaotic industry. This principle is why everything we do is based on our customers and the businesses that rely on us for their centrifuge needs, 24/7/365. It's also the reason I'm compelled to share the following message as we continue to adjust to the current state of the nation amidst the COVID-19 pandemic. 

Take a look.

Centrifuge care and maintenance isn't something that comes naturally to most. Instead, it’s a skill that takes time to develop. I've been working with centrifuge equipment for decades, and I’ve worked with countless individuals who needed training on the basics of centrifuge service and maintenance because if you don’t know, you don’t know. So if you’re new to centrifuge equipment or if you’re just looking for a refresher, I've prepared the following list of ways anyone can increase their proficiency with this equipment.

Millions of Americans are living a reality that looks a lot different than it did one or two months ago. Due to COVID-19, the ways people work, learn, exercise, socialize, and celebrate have all changed. And while we’ve seen many businesses temporarily close their doors, there are many businesses continuing to operate, sometimes at increased levels of demand. These businesses, deemed essential services, are critical to keeping the supply chain moving. 

Editors note: This post was originally published on March 19, 2020 and has been updated to reflect the most accurate state of our operating details. 

First, thank you. We value our clients, our team members, and the communities we serve, especially during these uncertain times. 

Those of you who grew up in or around farming communities probably remember attending a celebration called Dairy Days. It was a festivity that focused on celebrating all things dairy. Depending on your town, the festivities were likely different, but I bet there were plenty of activities for the kids. Usual suspects could be: 

If you’re a large dairy company that requires centrifuge service, know that you can get those needs met by Separators. While it’s true we’re not an OEM, we’re not working out of somebody’s garage either. We are a full-scale company, headquartered in Indianapolis, IN, and we have centrifuge service technicians positioned all across the United States. We want you to consider us as your service provider not only because of our service and expertise, but because of our attention to safety and insurance needs as well.

When you service with us, you'll find yourself benefitting from superior service in a few key areas: 

• Service
• Expertise
• Insurance 
• Parts
• Repair

Check out the rest of this blog for a breakdown on each one specifically. If you're looking to schedule a service call, scroll to the end of the page and place a call with us by following the link.

Is your centrifuge currently driven by a fluid or friction clutch? While clutch-driven centrifuges used to be the standard, those days have come and gone. Now, direct drive systems are what everyone wants. They provide numerous benefits, which I’ll cover below. 

When it comes to getting the most out of your centrifuge, a great place to start is by taking an honest look at your separation process. Centrifugal separation is complex, to say the least. Every process differs based on countless variables all working together. Still, when you break things down to their simplest forms, you’ll find that separation processes as a whole all depends on similar variables. 

Here at Separators we understand that great customer service doesn’t end when a technician leaves your facility. In a lot of ways, it’s only the beginning. As the largest independent centrifuge service technician organization in North America, we are committed to being thorough and accurate in all that we do. This includes giving our customers access to the information they need to keep their centrifuge equipment operational for years to come.